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FAQs - MyAFRINIC

MyAFRINIC portal related FAQs

MyAFRINIC is a web-based portal designed for AFRINIC members to manage their contact information, resources, billing and support requests through a simple, graphical, user-friendly interface.

Tags: MyAFRINIC

You need to have an up-to-date web browser, be an AFRINIC member in good standing and have the accounts of your registered contacts activated.

Any web browser(including Internet Explorer 6) with cookies and javascript enabled can be used to access myAFRINIC.

A cookie is a file that stores your name, nic-hdl and preferences when visiting MyAFRINIC. It is usually turned on by default on these browsers because it poses minimal risk to computer users.

JavaScript is a client-side programming language that is widely used on many websites for ease-of-use and dynamic interaction.

 

You must apply for AFRINIC membership first. Once you satisfied the policy requirements, paid the membership fees and sent the original RSA to AFRINIC, the AFRINIC members will register your organisation on the myAFRINIC portal and give your registered contacts  access to the portal.

If you are a registered contact for your organisation you can request your account to be activated by sending an email to myafrinic-activate@afrinic.net with your name, Whois NIC-Handle and organisation. Once you are verified our staff will activate your account and email you a password to sign in with.

A registered contact is a person whose contact information have been provided by the organisation(Administrative, Technical or Billing) and considered to be the representative of the organisation in our databases. AFRINIC will only attend to service requests originated from the organisation's registered contacts.

Please contact MyAFRINIC support staff to find out if you are a registered contact for your organisation.

You must  either be introduced by an existing registered contact of your organisation (details required are  name, address, e-mail and phone number or nic-hdl) or
You can contact MyAFRINIC support staff at myafrinic-activate@afrinic.net who will ask you for verification information before adding you in as a contact.

AFRINIC hostmasters will activate your account as soon as you have been added as registered contact for your organisation. They will also send you the login credentials.

Please contact the admin contact for your organisation. He/She has the ability to determine what your user role settings should be.

 Yes you can by following the steps below:-

-Log in on myAFRINIC

-Select  "My Account"

-Edit your Contact Information

-Submit the changes.

Your contact details will be updated both on the myafrinic portal and AFRINIC whois database.

 

 You may do this via https://my.afrinic.net as follows:

o Log into https://my.afrinic.net
o Go to Resources -> IPv4 Resources
o Click on "+" to expand on the target allocation
o Click "Add Assignment"

Any changes you make from MyAFRINIC will be instantly updated in the AFRINIC Whois database

 

If you click on the Resources tab or jump to the resources section (whichever is faster) you can request AS numbers, IPv4 and IPv6 address space.

 Your request will be sent to AFRINIC hostmasters for processing. You will receive an automated response with the ticket number associated to your request.

The AFRINIC hostmasters  will evaluate the resource request against the AFRINIC allocation and billing policies.

Upon approval, the resources will be issued and your  organisations account on myAFRINIC updated .You can verify by signing into myAFRINIC and selecting  resources , or by doing a whois query.

 

Once you are logged in on myAFRINIC, Select "My Account", then "Options".  You can choose which resources you wish to be notified if any changes on them occur.

AFRINIC's allocation policy  is available here

Support Requests are all the emails that we receive from you or someone in your organisation for assistance with billing, resources, registration and technical issues. It helps you to track your latest support issues and to view email correspondence regarding any particular issue online.

You can view your support requests by navigating to Help & Support > Support Requests.

Your browser MUST support and accept cookies for MyAFRINIC. You should also make sure that if you are behind a proxy/cache server that it is not caching the MyAFRINIC site.

If you do not have cookies enabled in your browser please do the following:

If you are using Internet Explorer 6 and above, ensure that the "Always Allow Session Cookies" box is checked.

 

Certain pages of MyAFRINIC are restricted based on your user role settings. For example, you need to have a technical or admin role in your organisation in order to create a new IPv4 assignment.

This means that in the form you are submitting you may have put letters in a field where numbers were expected or the amount of information you sent was longer than expected etc. If you are not sure what is required in a field, please contact MyAFRINIC support staff.

Please capture send the information below to hostmaster@afrinic.net

1) Your nic-hdl

2) The page where this happened

3) Any other information that can help us fix the problem