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Request Tracker Statistics

From * : To * :

RT Statistics from2021-05-01 To 2021-10-16

  Number of RT Type May 2021 Jun 2021 Jul 2021 Aug 2021 Sep 2021 Oct 2021
Hostmaster Total logged 959 1019 1749 1346 1349 972
Total opened 923 984 1725 1283 1309 878
Total resolved/closed 911 972 1710 1258 1259 854
Total still open 48 47 39 88 90 118
Billing Total logged 202 192 135 308 243 118
Total opened 193 180 127 287 229 104
Total resolved/closed 192 180 127 283 223 101
Total still open 10 12 8 25 20 17
New-member Total logged 56 42 61 50 66 18
Total opened 43 38 52 34 63 8
Total resolved/closed 37 23 24 15 7 2
Total still open 19 19 37 35 59 16
Service-support Total logged 142 132 234 398 460 212
Total opened 87 93 165 322 336 123
Total resolved/closed 84 81 145 256 209 68
Total still open 58 51 89 142 251 144
Others Total logged 773 664 977 1063 754 650
Total opened 671 550 869 881 568 328
Total resolved/closed 648 535 845 860 539 289
Total still open 125 129 132 203 215 361
  • Billing: queries related to proforma, invoices and payment,
  • New-member: Queries /clarifications regarding how to become an AFRINIC member
  • Service-support: Queries /clarifications regarding how to become an AFRINIC member
  • Hostmaster: additional resources, any general queries related to resources management
  • Others: technical assistances required by members in regard to services provided by AFRINIC (r-DNS, Training, myafrinic, Whois, etc.)

RT Average Turnaround Time

Global RT average Turnaround Time

RT Average Turnaround Time May 2021 Jun 2021 Jul 2021 Aug 2021 Sep 2021 Oct 2021
Opened & Closed during timeframe period (days) 0.87 0.83 0.84 1.28 1.23 0.8
Opened before & closed during timeframe period (days) 81.87 43.41 76.1 84.01 47.36 31.18

Hostmaster RT Average Turnaround Time

Hostmaster May 2021 Jun 2021 Jul 2021 Aug 2021 Sep 2021 Oct 2021
Opened & Closed during timeframe period (days) 0.85 0.66 0.74 1.05 0.95 0.67
Opened before & closed during timeframe period (days) 62.14 20.71 41.08 61.86 22.79 14.63

New Member RT Average Turnaround Time

MOD_AF_RTSTATS_NEW_MEMBER May 2021 Jun 2021 Jul 2021 Aug 2021 Sep 2021 Oct 2021
Opened & Closed during timeframe period (days) 10 4.2 5.33 3 3.67 0
Opened before & closed during timeframe period (days) 113.89 86.34 123.65 99.94 135.83 119.75

Billing RT Average Turnaround Time

Billing May 2021 Jun 2021 Jul 2021 Aug 2021 Sep 2021 Oct 2021
Opened & Closed during timeframe period (days) 0.52 0.65 0.97 1.07 1.05 0.44
Opened before & closed during timeframe period (days) 110.35 195.33 18.05 46.4 21.71 23.5

Service-support RT Average Turnaround Time

Service-support May 2021 Jun 2021 Jul 2021 Aug 2021 Sep 2021 Oct 2021
Opened & Closed during timeframe period (days) 2.33 3.63 2.68 2.95 3.25 2.82
Opened before & closed during timeframe period (days) 45.76 43.62 113.29 119.24 47.59 20.93
AFRINIC Registration Services and Customer Services Teams works on the following tickets:
  1. Requests for new membership & resources (New-Member queue and service-support queue)
  2. Requests for additional resources from existing members (Hostmaster queue)
  3. Technical assistance required by existing members in regard to reverse DNS and whois database (Hostmaster queue; myafrinic-dbm queue, myafrinic-activate queue, )
The turnaround time for a ticket to be closed by those Teams would depend on several factors:
  1. Whether the member is in good financial standing: hostmasters would attend to request for any additional space, only if the member is in good standing (i.e has no outstanding fees)
  2. Resource requests have to be evaluated against their respective policies: in such cases, the hostmasters would have to ensure that the members are satisfying the policy stipulations by asking for supporting documentation and/or clarification. The time taken for these tickets to be resolved would also depend on the time taken by the requestors to respond to the hostmasters.
  3. New members: the process is complete once AFRINIC has received payment and the original Registration Service Agreement has been received by the Registration Services. The time taken by the requestors to complete those steps varies as well.

Date and time in Mauritius -