Internship opportunity

Department: Capacity Building
Reports to: Head of Capacity Building
Direct Reports: None

Internship Overview

This internship offers a unique opportunity to gain hands-on experience and skills in managing and visualising data within the Capacity Building department, while contributing to the optimisation of our CRM and LMS platforms. The intern will also play a key role in transforming customer feedback into actionable insights (Voice of the Customer), helping to continuously improve our products and services.

Key Responsibilities

Responsibility Area Description Weight
Data Maintenance & Visualisation
  • Track metrics across all products including E-learning, deployment apps, certifications, and the government accelerator.
  • Ensure all KPI data hubs are updated and ready for visualisation by the weekly Monday planning meetings.
  • Translate raw data into clear charts and reports to support departmental decision-making.
 30%
CRM & Content Operations
  • Manage InfluenCRM by ensuring data accuracy, including naming conventions and organisational linking.
  • Troubleshoot automation failures or student workflow transitions within the CRM and LMS.
  • Implement funnels and automations (e.g., onboard, engage, and drop sequences) and monitor their performance.
 30%
Voice of the Customer & Web Support
  • Continuously review feedback across all touchpoints (help desk, courses, and programs).
  • Transform feedback into formal reports to guide product and service improvements.
  • Manage website content updates via WordPress to ensure information remains current and accessible.
 30%
General Responsibilities
  • Work alongside the Capacity Building team to help meet timelines and maintain data processes.
  • Provide support on other activities and projects as guided by the Head of Capacity Building
 10%

Essential Skills and Qualifications

  • Open to students in their 2nd year and above, preferably in their final year or recent graduates.
  • Proficiency in English is required; bilingualism in English and French is highly preferred.
  • Medium to advanced skills in Google Sheets or Excel, including data charting and visualisation.
  • Familiarity with WordPress as a Content Management System (CMS).
  • Analytical thinking with the ability to monitor automated workflows and interpret customer feedback.
  • Strong attention to detail regarding data accuracy and naming conventions.
  • Ability to work independently and manage multiple tasks within a digital ecosystem.

AFRINIC Expectations

In carrying out essential duties, an individual should demonstrate commitment to AFRINIC'S mission and values, working as one team towards delivering excellence in service. This includes but is not limited to:

  • Demonstrates a shared commitment to fulfilling team and organisational goals co-operatively.
  • Strives for excellence and focuses on continuously improving outcomes.
  • Displays professionalism through competence, high standards, self-management, and a service ethic.
  • Displays integrity through ethical behaviour, constructive contribution, and use of appropriate channels.
  • Makes responsible use of member funds through efficient use of time, funds, and resources.
  • Models respect by being punctual, reliable, prepared, courteous, and responsive.

Notes

  • This internship offers a competitive monthly stipend for a duration of 3 months (renewable).
  • The position is based in Mauritius. The successful candidate will be required to work primarily from this location.
  • Candidates should attach documentary evidence of qualifications and work experience claimed, failing which consideration will not be given to the application.
  • The onus for the submission of equivalence of qualifications from relevant authorities rests on the candidates.
  • Only the best qualified candidates will be convened for interview. Late applications will not be considered.
  • AFRINIC reserves the right not to make any appointment following this advertisement without any obligation to give any reason to the candidate(s) of the grounds of its actions.
  • Closing date: Monday 6 April 2026, COB
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