RT Statistics from2023-12-01 To 2024-05-05

RT Average Turnaround Time

Global RT average Turnaround Time

Hostmaster RT Average Turnaround Time

New Member RT Average Turnaround Time

Billing RT Average Turnaround Time

Service-support RT Average Turnaround Time

AFRINIC Registration Services and Customer Services Teams works on the following tickets:

1. Requests for new membership & resources (New-Member queue and service-support queue)
2. Requests for additional resources from existing members (Hostmaster queue)
3. Technical assistance required by existing members in regard to reverse DNS and whois database (Hostmaster queue; myafrinic-dbm queue, myafrinic-activate queue, )

The turnaround time for a ticket to be closed by those Teams would depend on several factors:

1. Whether the member is in good financial standing: hostmasters would attend to request for any additional space, only if the member is in good standing (i.e has no outstanding fees)
2. Resource requests have to be evaluated against their respective policies: in such cases, the hostmasters would have to ensure that the members are satisfying the policy stipulations by asking for supporting documentation and/or clarification. The time taken for these tickets to be resolved would also depend on the time taken by the requestors to respond to the hostmasters.
3. New members: the process is complete once AFRINIC has received payment and the original Registration Service Agreement has been received by the Registration Services. The time taken by the requestors to complete those steps varies as well.