AFRINIC uses a ticketing system to provide service support to its members and community. All Customer requests are collected from a wide range of sources and managed them in one central location, the AFRINIC Ticketing system.
The Registration Services(RS team) provides support on Internet Number Resource Management, IRR , whois database on several ticket queues. This document explains as to what actually happens when an AFRINIC member(community, resource member etc) reaches out to AFRINIC Registration Team.
In order to ensure that we meet and exceed your expectations, AFRINIC has the following recommendations:-
The flowchart below depicts the ticket handling process that is followed by the AFRINIC staff members.